int

Applied Learning Practicum Reflection Nearing the end of the semester, it is now time for students to reflect on the knowledge obtained in their course(s) and determine the effectiveness of incorporating real-world experience into our academic curriculum.  ...

Module 06 Service now

  Module 06 Content Up to this point in the course, we have mentioned the Incident and Problem Management processes within the context of an IT Service Management (ITSM) framework such as ITIL. There are many ITSM software platforms/solutions on the market for...

Module 05 Change Management

  Module 05 Content After four weeks as a manager at Pearl Incorporated, you have determined that you would like to switch help desk ticketing systems. This new help desk system will reduce the amount of time users will have to wait before their incidents are...